Patient-Centric Programs

For healthcare stakeholders looking to collaborate with community pharmacy, our products and relationships enable an expansive functional tool set to meet your needs. We deliver each program in a timely, practical manner, with measurable results, in simple and adaptable terms. Our aim is to enable mutually beneficial opportunities to be realized in an atmosphere that demands accountability, responsibility and performance measurement.

We start by assessing the needs of the program and consider the healthcare benefits available to the patient. This creates the value equation required to encourage the pharmacist-patient discussion.

We then strategically design the program to ensure that we are targeting the right patient for the right intervention at the right time. In addition, we ensure each program works synergistically within the pharmacist’s expanded scope of practice.

As well, we facilitate program measurement with the ability to report on opportunities, actions taken, and data documented. Demographic and payer metrics, changes in therapy, duration of therapy, medication possession ratio, persistence vs. control, etc. can be provided to support return on investment analyses and measure the impact of pharmacist intervention.

Our goal is to create implementation efficiencies to ensure the pharmacist-patient interaction is the focus of each intervention. By supporting continuity of care and enabling the pharmacist to build the patient relationship, our programs are designed to elevate the important role of the pharmacist today and tomorrow.

Program types may include but are not limited to…

Each patient-centric program is a custom solution that creates value with each patient-pharmacist intervention. Automation in support of each program is supported by Access Point™ Consultant and/or Access Point™ ACE . Our Resources facility is ideal for posting pharmacist reference materials or continuing education specific to each program, as well as in-store reports that may include required follow-up with each patient.

Professional Services Modules

Access Point™ Consultant works with your existing hardware and other logistics as it remains on existing terminals to support your workflow, requiring no incremental capital or network investment. Consultant includes additional features in support of professional service interventions such as…

• Patient View. A specific patient can be searched and their patient view presented including a:
• Medication Profile tab with additional comments added from completing a Medication Review service. By medication, the status of Adherence, Lapsed and/or Synched is identified.
• Lifestyle tab with additional comments added from a completing a Medication Review service and which will automatically prompt additional services based on available information. Additional input can be added as needed.
• Care Plan tab ideal for documenting lifestyle- and medication-related issues requiring on-going counselling effort. It supports the pharmacist to efficiently document an action plan for each patient, including goals of therapy, monitoring parameters and a follow-up plan. This facility also automatically prompts or prints follow-up with each patient.
• Action buttons. Depending on the modules activated in your store, your one click away for an Adherence or Medication Synchronization summary.
• Calendar Facility. This allows the creation of calendar entries to support the next Medication Synchronization appointment, Smoking Cessation counselling, post prescribing and other patient follow-ups as required.
• Patient Profile Sorting. You can devise lists by patient name, program type, date ranges, open or completed interventions and move information to customize each list as required.

All modules have been developed through an extensive review of each province’s scope of practice regulations. We use automation to:

• Automatically identify eligible patients;
• Auto-fill capabilities to efficiently document interventions based on regulatory requirements;
• Carry forward all prior documentation to ensure continuity of care and avoid duplicate documentation;
• Guide audit compliance through the use of mandatory fields
• Support the billing of each intervention so no fees are ever lost or missed;
• Provide Cash PINs to support billing of services that are not provincially reimbursed
• Schedule appointments and patient follow-up;
• Store documentation as part of the patient’s electronic health record;
• Track professional services interventions via in-store reporting;
• Provide clear and professional documentation highlighting the role of the pharmacist.

Adherence Modules